Washing machines, televisions, refrigerators, multicookers, curling irons and so on… Household appliances are firmly established in almost all areas of human activity. These devices have simplified our lives so much that we can no longer imagine how we can cope without them. That is why the discovery of fakes in this industry is a very painful fact for each of us.
Today, most of the fakes appear on the shelves due to the “gray” technology – those household appliances that are imported into bypassing customs. Such products do not pass checks for compliance, authenticity, declared characteristics, and therefore their quality can be forgotten. Today, there are several ways to determine the authenticity of household intec home appliances:
First of all, you need to pay attention to the nameplate indicating the manufacturer’s name, product number, as well as the presence of warranty card, which means the product has passed certification. Products that have not received a certificate are like a cat in a bag. It costs less, because no fees were paid for it, but the buyer will not receive a guarantee of quality either.
Secondly, in cases when there are doubts about the legality of the origin of the product, you can always contact the intec home appliances manufacturer and clarify information on the product. All large companies are very pleased to meet customers, specifying information. Identifying counterfeit goods is very important for them, as it allows you to detect intruders and transfer cases to specialized bodies in order to stop illegal activities.
Thirdly, if you still purchased fake products, which you later learned about, request a return to the store. If you have been refused, you can safely go to court. Already, the practice is such that buyers are reimbursed the full cost of the goods, as well as compensate for legal costs and, in the case of objectivity, pay moral compensation.
Unfortunately, today there is no well-defined system for combating manufacturers of fake household appliances. All confrontation is based solely on the attentiveness and awareness of the buyer, who will discover the fake and report it to the store or to the manufacturer. Therefore, do not be afraid to ask questions about the availability of certificates, quality marks, feedback forms, and so on, before purchasing equipment. If something is in doubt, it is better not to rush and clarify the information so as not to pay for the rush in the future.
The seller is obliged to provide the buyer with full information about the product, the warranty period, the service life of the goods and the compliance of the goods with the requirements in the field of mandatory certification. If the equipment breaks down, you should immediately contact the seller. In case of refusal to repair, the buyer can write him an official claim. The store must respond to it within nine days. If this does not work, you can file a lawsuit in court.